Privacy Policy

Natology Aesthetics & Wellness

Natology – Integrative Skin Therapy (“Natology,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal information we collect from our clients, website visitors, and subscribers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.natology.ca, book services, purchase products, or interact with us in any way.

Information We Collect

We collect personal information that you voluntarily provide to us when you book an appointment or consultation (online, by phone, or in person), sign up for our email newsletter or promotional offers, fill out intake forms or medical history forms, purchase products or services, or contact us through our website, email, phone, or social media.

Information we may collect

Name, date of birth, address, email address, and phone number, payment details (processed securely through third-party payment processors; we do not store credit card numbers), medical history, skin concerns, and treatment records (for client care purposes), and any other information you choose to share with us. We use your information to:

•  Provide and personalize our services
• Maintain accurate treatment and client records
• Communicate with you about appointments, promotions, or updates
• Process payments and orders
• Improve our website, services, and customer experience
• Comply with legal and regulatory requirements

We will only collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate under the circumstances.

How We Share & Protect Your Information

We do not and will not sell or rent your personal information ever. We always use secure systems, encrypted databases, and restricted access protocols to protect your information from unauthorized access, alteration, or disclosure. Only our trained and authorized staff can access your data, and they do so for the purpose of providing care or administrative support.

How we protect your data and who we may share your information with:

1. Authorized team members involved in your care. Service providers who assist us with payment processing, appointment booking, or marketing (these parties are required to protect your information). These providers have their own privacy policies and are required to protect your information to the same standard we do. Note: Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
2. Legal or regulatory bodies, if required by law.
3. All data is stored on secure servers.
4. Physical, paper files are kept in locked, restricted-access.
5. Digital communications are encrypted where applicable.
6. We comply with all Canadian privacy regulations, including PIPEDA.

DATA STORAGE AND SECURITY

We store personal information in secure digital systems and, where applicable, locked physical files. We take reasonable measures to protect your information from loss, theft, unauthorized access, disclosure, or alteration. While we take precautions, no method of transmission or storage is 100% secure. By using our services, you acknowledge that we cannot guarantee absolute security.

YOUR RIGHTS & CHOICES

You always have the right to access, update, or request deletion of your personal information. You may also withdraw consent for communications at any time. Requests can be made by contacting us directly, and we will always respond in accordance with legal timelines.

COOKIES AND WEBSITE TRACKING

Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can adjust your browser settings to refuse cookies, but some site features may not work as intended.

Contact Us

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date. If you have any questions, concerns, or requests about your personal information or this Privacy Policy, please connect with us.

Natology – Integrative Skin Therapy Inc.